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Frequently Asked Questions

Cancellation Policy

Thank you for considering our services. We are delighted to inform you that we offer a 24-hour free cancellation policy for all bookings made through our website. This policy provides our valued customers with the flexibility they need to make changes to their  travel plans without incurring any penalties. We understand that circumstances can change, and we are committed to providing our customers with the best experience.

 

In the event that a guest does not arrive for their reservation and has not provided us with any prior notice, we reserve the right to charge the full amount of one night's stay. This policy has implemented to ensure that we can maintain the highest level of service for everyone.

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Parking

We are pleased to inform you that each room in our property is equipped with a carport. This means that you can enjoy the convenience of having a covered parking space right outside your room.

Check in/out 

Kindly note, check in is from 2pm - 6pm. Our check out time is 10am.

If you plan to arrive outside of our regular check in/check out hours, please let us know in advance by contacting us via email or phone. We are happy to assist you and ensure a smooth check-in process. 

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Office hours

Our office hours are

  • Monday to Friday 8am-7pm

  • Saturday and Sunday 8am to 6pm

On site resturant

Unfortunately, we do not have a restaurant at our motel. However, there are plenty of places to eat nearby. We are happy to help with recommendations.

Pets

We kindly inform our guests that our hotel has a strict no-pet policy in place. To maintain the highest standards of cleanliness and comfort for all our guests, we request that you refrain from bringing any pets onto the premises. Please note that a cleaning fee of $200 will be charged if any pets are found in the room. We appreciate your cooperation.

Please note, that service animals are exempt from any pet policies or fees.

Laundry

Take advantage of our complimentary guest laundry. Keep your clothes looking and feeling their best during your stay with us.

Breakfast

Start your day off right with our complimentary continental breakfast supplies. Enjoy a variety of options to fuel your day, all included with your stay.

We would like to inform you that we do not offer gluten-free bread at the moment. However, we have plenty of other delicious options available for you to choose from. We apologize for any inconvenience this may cause.

CONTACT US

Tel: (02) 67321211

12-18 Church Street, Glen Innes NSW 2370

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